Privacy Policy - SOP Veterinarian

This Privacy Policy describes how SOP Veterinarian ("we," "us," or "our") collects, uses, and protects your information when you use our veterinary practice management platform and animal care services.

Information We Collect

Veterinary Practice Information

We collect information you provide when you: - Create an account or subscribe to our veterinary services - Register your veterinary practice or clinic - Contact us for support or veterinary consultations - Use our practice management and patient care tools - Participate in continuing education or training programs

Animal Health Information

As a veterinary platform, we may process: - Pet and animal patient records and medical histories - Vaccination schedules and treatment protocols - Diagnostic results and laboratory reports - Prescription and medication information - Veterinary examination notes and care plans

Practice Management Data

We collect information related to: - Practice operations and workflow management - Appointment scheduling and patient management - Inventory tracking and supply management - Billing and payment processing - Staff management and training records

Technical Information

We automatically collect: - Device information and system specifications - IP addresses and location data (for practice locations) - Usage patterns and platform interaction data - Performance metrics and system logs

How We Use Your Information

Veterinary Services

We use your information to: - Provide veterinary practice management tools and services - Deliver animal health insights and care recommendations - Support veterinary decision-making and treatment planning - Maintain patient records and medical histories - Facilitate communication between veterinarians and pet owners

Practice Support

We use information to: - Help optimize practice operations and workflow - Provide continuing education and training resources - Offer technical support and platform assistance - Generate practice analytics and performance reports - Facilitate compliance with veterinary regulations

Animal Health Communication

We may contact you to: - Send important animal health alerts and updates - Provide veterinary industry news and research - Share educational content and best practices - Notify you of platform updates and new features - Respond to veterinary questions and support requests

Veterinary-Specific Information Handling

Patient Confidentiality

We are committed to protecting animal patient information: - Medical records are kept confidential and secure - Access is limited to authorized veterinary personnel - Information is shared only as necessary for animal care - We comply with veterinary confidentiality standards

Veterinary Professional Standards

Our platform supports: - Veterinary medical record keeping requirements - Professional standards of veterinary care - Continuing education and certification needs - Compliance with veterinary board regulations

Animal Welfare Focus

We prioritize: - The health and welfare of animal patients - Supporting quality veterinary care delivery - Facilitating effective treatment and prevention - Promoting best practices in veterinary medicine

Information Sharing in Veterinary Context

Veterinary Care Team

We may share information with: - Other veterinarians involved in patient care - Veterinary specialists and referral practices - Licensed veterinary technicians and staff - Pet owners (regarding their own animals) - Emergency veterinary services when necessary

Veterinary Service Providers

We work with: - Veterinary laboratories and diagnostic services - Pharmaceutical companies and suppliers - Veterinary equipment and technology providers - Professional veterinary organizations - Continuing education providers

Regulatory Compliance

We may share information when: - Required by veterinary board regulations - Necessary for public health reporting - Requested by animal health authorities - Required for disease surveillance and prevention - Needed for veterinary malpractice or disciplinary proceedings

Data Security for Veterinary Information

Medical-Grade Security

We implement veterinary-appropriate security including: - Encrypted storage of animal medical records - Secure access controls for practice staff - Audit trails for medical record access - Regular security assessments and updates - Staff training on veterinary information security

Practice Data Protection

Your practice information is secured through: - Segregated storage for different practice locations - Role-based access for different staff levels - Backup and recovery systems for critical data - Incident response procedures for data breaches

Your Rights Regarding Veterinary Information

Practice Management

You have the right to: - Access and manage your practice information - Update veterinary staff and contact information - Control patient record access and permissions - Export practice data in standard veterinary formats - Terminate services and request data deletion

Patient Record Rights

Regarding animal patient information: - Practice owners control access to patient records - Pet owners may request copies of their animal's records - Records may be transferred between veterinary practices - Information is retained according to veterinary standards

Veterinary Regulatory Compliance

Professional Standards

We comply with: - State veterinary board regulations and requirements - Professional veterinary medical record standards - Animal health reporting and surveillance requirements - Continuing education and certification tracking

Data Retention for Veterinary Records

We retain veterinary information based on: - Professional veterinary record keeping standards - State veterinary board requirements - Animal health surveillance needs - Legal requirements for veterinary practice

Veterinary records are typically retained: - According to state veterinary board requirements (usually 3-7 years) - As long as they remain relevant for ongoing animal care - Until practices request deletion (subject to legal requirements) - For continuing education and professional development purposes

Animal Health and Public Safety

Disease Reporting

We may be required to report: - Communicable diseases affecting animals or humans - Suspected cases of animal abuse or neglect - Adverse drug reactions or treatment complications - Food safety concerns in agricultural animals

Emergency Situations

In veterinary emergencies, we may: - Share information necessary for immediate animal care - Facilitate communication between emergency and primary veterinarians - Provide access to medical records for continuity of care - Support public health and animal welfare authorities

International Veterinary Services

If you use our services internationally: - Local veterinary regulations may apply - Cross-border data transfers comply with applicable laws - Services may vary based on regional veterinary standards - Emergency access procedures may differ by location

Contact Information for Veterinary Services

For veterinary-related privacy questions: - **Veterinary Privacy**: - **Practice Support**: - **Phone**: (855) 725-0766 - **Emergency Support**: Available 24/7 for critical issues - **Mail**:

This Privacy Policy is effective as of the date listed above and was last updated on July 22, 2025.